Support Resolver
Resolves tier-1 tickets end to end and escalates the rest with context.
- Trigger
- A new ticket lands in Zendesk or Intercom.
- Reads
- Help center, past tickets, and the customer's order in Shopify.
- Acts
- Drafts the reply, issues the refund, and routes anything it can't close.
- Guardrail
- Refunds above your limit wait for a human yes.
~60% of tier-1 tickets closed without a person.